Mexico Account Manager

What You'll Do

Account Growth and Strategy

Collaborate with Mexico and Business Development (BD) leadership to create and implement expansion strategies for assigned accounts

Develop and execute plans to foster consistency and growth within your book of business

Serve as the primary point of contact for your customers, building relationships and driving account growth through engagement and high-quality service

Provide feedback to the pricing team on business nuances, favorable lanes, and spot hit rates; offer recommendations for improvements

Assist in coordinating Request for Proposal (RFP) execution alongside Executive Sponsors, Sales, and the Pricing Team

Implementation

Work with customers and BD representatives to define onboarding requirements and ensure successful account setup

Gather necessary information for onboarding and establish internal processes to provide a high level of customer service

Act as the liaison between BD and the Mexico team, ensuring that internal and customer expectations are met

Execution

Oversee the full lifecycle of cross-border Mexico (XB MX) loads for assigned accounts, including load building, scheduling appointments, customs documentation, border operations, issue resolution, and aging management

Deliver exceptional service and flawless execution to ensure positive first impressions with customers

Identify and address operational inefficiencies to monitor and improve account profitability

Drive consistency in volume across assigned accounts and collaborate with operations leadership to coordinate transitions

Manage daily performance against Customer and Cross-Border Mexico KPIs

Resolve issues proactively to mitigate potential claims

Leverage previous customer operations experience to problem-solve complex issues independently and collaboratively

Work with cross-border carrier teams to ensure alignment on load requirements, optimizing coverage and service

Qualifications

Bachelor’s degree in a relevant field preferred

Prior operations experience in a 3PL or supply chain environment, 2+ years preferred

Ability to thrive in a fast-paced, high-pressure environment while multitasking

Strong attention to detail, with a focus on accuracy and follow-through

Confident in executing tasks based on verbal and written instructions

Passionate about customer service and problem-solving with the customer experience in mind

Proactive, with the ability to work independently and collaboratively to achieve results

Excellent communication skills, both verbal and written

Ability to improve processes and create efficiencies

The Perks of Working With Us

Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
Invest in your future with our matching 401(k) program.
Build relationships and find your home at Arrive through our Employee Resource Groups.
Enjoy office wide engagement activities, team events, happy hours and more!
Leave the suit and tie at home; our dress code is casual.
Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
Park your car for free on site!
Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
Sweat it out with the team at our onsite gym.
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
Receive 100% paid parental leave when you become a new parent.
Get paid to work with your friends through our Referral Program!
Get relocation assistance! If you are not local to the area, we offer relocation packages.