Customer Service/Relations Data Specialist

Company Description

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.

Not only are we committed to meeting and exceeding our customer’s needs, but also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.

For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.

Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.

Job Description

Duration: 6+ months 

Pay Rate: $15.44/ hour on W2

GENERAL FUNCTION:

• Provides exceptional service and support to all Providers/Locations through execution of provider/location database requests within established performance metrics.

DUTIES & RESPONSIBILITIES:

• Receives, researches, and processes provider/location requests related to additions, changes and terminations and ensures all requests are logged in appropriate database for performance measurement. Changes could consist of: address changes, payment changes, doctor transfers, plan participation changes, business ownership
• Evaluates, researches, and resolves complex provider data maintenance requests and issues. Understands the systems, business process and provider impact of alternative set-ups.
• Assist management with database / data integrity issue research and recommends resolutions. Identifies trends related to data structure/set up and reports trends with proposed solutions to management.
• Identifies opportunities to improve processes to ensure efficient turnaround of issues and meets and exceed established deadlines and performance standards.
• Responds to telephone calls, emails, and written requests from providers/locations as well as internal Client’s departments related to provider/location set up in system.
• Ensure efficient, accurate and timely responses to provider requests related to participation in the Client’s panel.
• Distribute provider/location contracts and follow up to ensure all appropriate contracts are executed prior to provider/location participation on a panel.
• Assists in ensuring all appropriate documentation is maintained in document management application.
• Meet Performance and Quality metrics.
• Implement / participate in other Provider Relations team projects as requested

Qualifications

MINIMUM QUALIFICATIONS:

• High School Diploma required, Associate or Bachelor Degree preferred
• 1-2 years of experience in customer service and/or data analysis experience.
• Proficient with Microsoft Office (Word and Excel)

Additional Information

All your information will be kept confidential according to EEO guidelines.