Customer Support Representative
Collabera · Jacksonville
Customer SupportContract
Collabera is hiring a Customer Support Representative in Jacksonville, Florida (contract). Posted 12 June 2017. Apply directly on Collabera's own careers site — no account needed.
Company Description
Collabera is an industry leading IT recruitment & staffing services agency. Top 10 in the U.S. Ranked 'Best Staffing Firms to Work For' 6 years in a row.
Job Description
- Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention.
- Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
- Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
- Distributes additional product/service/policy information to customers, dealers
- Develops common solutions to problems with team members to maintain required service levels.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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