Utility Billing Specialist

Responsibilities:

• Manage an assigned portfolio of multifamily housing properties

• Complete monthly resident utility billing activities in accordance with department procedures and KPIs

• Communicate directly with clients regarding billing requirements, approvals, and billing-related questions through email and phone.

• Respond to resident inquiries regarding utility charges and billing activity through email and phone

• Coordinate with internal teams to gather information and resolve billing issues

• Review billing information for accuracy and identify discrepancies requiring escalation

Essential Functions

• Review billing information and documentation for accuracy and completeness

• Maintain assigned portfolio deadlines and performance expectations

• Resolve routine billing issues and escalate complex concerns as appropriate

• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently

• Maintain professional interaction with internal and external stakeholders

• Ability to work in a fast-paced and high-stress environment

Minimum Qualifications:

• Strong written and verbal communication skills

• Excellent attention to detail and organizational abilities

• Analytical problem-solving and critical-thinking skills

• Ability to manage multiple priorities and deadlines

• Proficiency with Microsoft Excel and Microsoft Office applications

Education and Experience Requirements

• 1–2 years of experience in a customer service role

• Experience working in a deadline-driven environment

• Experience in Microsoft Excel and Microsoft Office applications / Google Suite

AI & Operational Fluency

AI Integration: Proactively leverages company-approved GenAI tools to automate routine tasks and accelerate high-value deliverables.

Strategic Oversight: Functions as the "Human-in-the-Loop," taking full accountability for auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.

Data Governance: Adheres strictly to AI security protocols, ensuring no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.

Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.