Director, Direct Express Business Controls

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Job Title

Director, Direct Express Business Controls

What does a successful Director, Direct Express Business Controls do at Fiserv?

As a successful Director, Direct Express Business Controls, you will lead first-line control activities for the Direct Express program across card issuance, funding, transaction processing, dispute resolution, fraud management, customer support and change management. You will use your leadership and extensive risk and controls experience to embrace ambiguity and problem-solving and you will operate both independently and with specific guidance knowing when to balance the forest versus the trees. You will partner with business owners, risk stakeholders and control teams to identify, test, monitor and remediate controls that support operational integrity and program requirements.

 

What you will do:

• Identify risks and controls across Direct Express program processes, including card issuance, funding, transaction processing, dispute resolution, fraud management, customer support and change management.
• Build relationships and tailor communication across live discussion and emails to most effectively address the topic at hand.
• Clarify tasks for stakeholders and team members to move initiatives forward and to help remove obstacles.
• Conduct periodic control monitoring and testing for assigned areas using documented procedures, evidence standards and assessment criteria.
• Review control testing performed by other team members, provide feedback on documentation quality and escalate concerns related to control design or operating effectiveness testing timing and results.
• Support issue management activities by helping business owners complete root cause analyses, define remediation actions and confirm sufficient remediation activities have been implemented.
• Track control testing progress, issue remediation status and stakeholder action items to support timely completion of program deliverables.
• Communicate risks, control observations and remediation progress to business owners and risk stakeholders through clear written summaries and live discussions.

What you will need to have:

• Ability to adapt to frequently changing priorities in a fast paced environment and proactiveness in anticipating next steps required and stakeholder reactions and successfully flexing your leadership style as needed to help the team and stakeholders be successful.
• 10+ years of experience in business controls, audit, risk management, compliance or a related control function.
• 8+ years of experience performing risk and control assessments, including risk and control self-assessments, control testing and/or development of risk and control matrices.
• 8+ years of experience documenting control test procedures, evaluating evidence, identifying control gaps and communicating remediation requirements to stakeholders.
• Experience with payment processing concepts, including Automated Clearing House file transmissions, settlement flows and transaction processing controls.
• Experience applying internal control frameworks, including Committee of Sponsoring Organizations internal control framework, Sarbanes-Oxley Act controls or similar control standards.
• Ability to complete additional security review requirements necessary to support the Direct Express program and provide evidence of U.S. citizenship or lawful non-permanent resident status.
• Bachelor’s degree or higher in accounting, finance, risk management, a related field or equivalent combination of education, related experience.
  

What would be great to have: 

• Experience supporting financial services or financial technology programs.
• Experience with government benefit programs or large-scale financial migrations.
• Familiarity with regulatory requirements related to payment operations, customer support, disputes, fraud management or financial services controls.
• Certified Internal Auditor, Certified Public Accountant and/or Certified Information Systems Auditor credential(s.) 

#LI-PN1

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Due to the nature of work performed in this position, candidates must provide documentation verifying U.S. citizenship or lawful permanent resident status and successfully complete an FBI fingerprint-based background investigation.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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