Account Manager - Critical and Cardiac Care (QLD)

Job Description Summary

The Account Manager Critical Care and Cardiology – Patient Care Solutions (PCS) is responsible for driving growth of GE HealthCare’s critical care and cardiology portfolio within acute care environments. Success requires strong commercial capabilities paired with deep familiarity with critical care workflows, including Intensive Care Units (ICU), High Dependency Units (HDU), Emergency Departments (ED), Operating Rooms (OR), and other high-acuity settings.

Job Description

Key Responsibilities

Commercial Execution

• Achieve financial targets including Orders, Sales, and Profit KPIs within the assigned territory.
• Facilitate accurate forecasting through proactive and timely management of CRM (SFDC) funnel data.
• Lead and coordinate proposals, prepare quotations, plan customer meetings, and demonstrate product solutions.
• Ensure high-quality order configuration and accuracy at the point of entry.

Territory & Account Management

• Analyse market dynamics and GE installed base data to develop a strategic call cycle aligned with PCS business priorities.
• Build, maintain, and grow strong relationships across key acute care accounts to ensure high levels of satisfaction through consistent, high‑quality interactions.
• Execute customer segmentation strategies and tailor offerings based on clinical and market needs.
• Track and document all customer interactions in SFDC with accurate, up-to-date contact information.

Product & Clinical Expertise

• Develop and maintain strong knowledge of GE HealthCare’s Patient Care Solutions portfolio, value propositions, and competitive landscape.
• Conduct product presentations, demonstrations, and clinical evaluations as needed.
• Provide continuous Voice of Customer feedback to management, product leaders, service, and marketing teams.

Marketing & Business Development

• Collaborate with Product and Marketing teams to execute promotional events, product launches, and territory‑specific initiatives.

Quality & Compliance Responsibilities

• Comply with the GE HealthCare Quality Manual, Quality Management System, and all relevant policies, laws, and regulations (e.g., HIPAA, NEMA, EHS Guidelines).
• Complete all assigned Quality & Compliance training within defined deadlines.
• Identify, report, and support resolution of any quality or compliance concerns.
• Operate within all Global Privacy and Anti‑Competition policies.
• Drive continuous improvement across processes, work instructions, and procedures to support standardisation and simplification of the Quality Management System.

Qualifications

Required / Preferred

• Associate’s or Bachelor’s degree in a relevant business, technical, or clinical discipline (preferred).
• Minimum 3 years of sales experience in healthcare, preferably with exposure to critical care environments such as Intensive Care, Emergency, or high‑acuity care areas.
• Experience working with or selling critical care capital equipment, patient monitoring, ventilators, anaesthesia, infusion pumps, or similar technologies used in acute care settings (strong asset).
• Demonstrated understanding of critical care clinical workflows, hospital escalation pathways, and clinical decision-making processes within acute care units.
• Ability to effectively engage with clinicians including ICU nurses, ED clinicians, intensivists, biomedical engineers, and hospital procurement teams.
• Strong ability to multi-task, prioritise, and manage time effectively.
• Excellent interpersonal, influencing, listening, and networking skills; able to work independently and collaboratively.
• High‑level presentation skills, with the ability to communicate complex clinical and technical concepts in impactful ways.
• Strong customer focus and professional presence.
• Proficiency in Microsoft Office Suite.
• Willingness to travel within the assigned region, including occasional overnight stays, and attend national meetings or tradeshows.
• Valid motor vehicle licence.

Why GE HealthCare?

We offer more than just a job—we offer a career with purpose, flexibility, and global opportunity.

• Competitive base salary, car allowance, & bonus
• 5 weeks leave (ask about “Take 5”)
• Flexible working options
• Career development locally and globally
• Employee benefits program with discounts on travel, entertainment & more

Additional Information