Collections Coordinator

What you will do as a Collections Coordinator

Manage a portfolio of auto loan accounts and reduce delinquency.
Contact customers to understand intent and ability to pay.
Maintain positive relationships while collecting on past-due balances.
Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
Follow state and company guidelines in a fast-paced environment.
Accurately document all contacts, outcomes, and follow-up in GLS systems.
Meet or exceed assigned goals and business plan objectives.
Maintain electronic records and support additional assignments or special projects as needed.

What you will bring as a Collections Coordinator

High school diploma or equivalent.
Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
Strong judgment and discretion with highly sensitive and confidential information.
Ability to build cross-functional partnerships and maintain positive customer relationships.
Active listening skills; comfortable probing and asking targeted questions to gather information.
Strong verbal and written communication with internal and external customers.
Team player who can adapt in a fast-paced, changing environment.
Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
Excellent organization and attention to detail; able to manage multiple priorities.
Commitment to GLS core values and key competencies.

Work Environment

• This role is phone- and computer-based, requiring the employee to be seated for extended periods.
• Frequent speaking and close visual work, including reading data, screens, and documents.

Benefits and Perks

• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

About GLS

Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.