Vice President Professional Services

Are you ready to lead and transform Professional Services in a growing healthcare technology business, drive operational excellence, and make a real impact on patient care?

We're looking for a Vice President of Professional Services to lead our Professional Services organisation, drive operational excellence, ensure successful software implementations, and deliver sustainable revenue growth across the NHS and wider healthcare sector.

Why join us?

As a member of our Senior Leadership Team, you'll play a key role in shaping the future of a growing healthcare technology business. You'll take full ownership of the Professional Services P&L, representing approximately 25% of the business's revenue, while driving profitability, operational efficiency, and sustainable growth.

You'll have real influence over strategic decisions, the opportunity to build and lead high-performing teams, and the mandate to transform service delivery and drive continuous improvement, all backed by the stability and long-term vision of Harris and Constellation Software.

Working closely with executive leadership, you'll contribute to M&A initiatives, strengthen senior customer relationships, and ensure our software solutions deliver meaningful outcomes for NHS organisations, ultimately making a real difference to patient care.

What you will do

Your key responsibilities will include (but will not be limited to):

• Lead and grow Professional Services, owning strategy, revenue, cost and profitability
• Deliver complex software implementations into the NHS with strong governance and quality
• Forecast revenue accurately and protect margin through scoping and change control
• Build efficient, repeatable delivery processes and embed AI and tooling to improve productivity
• Ensure compliance with ISO 9001, 27001, 42001, 13485 and medical device regulations
• Act as a senior point of contact for customers, and work closely with Sales, Product, R&D and Finance
• Coach and develop a talented team of delivery leaders and specialists
  

What we are looking for

• 10+ years in professional services/delivery, including 5+ years leading teams, ideally in software
• Direct P&L ownership, with a strong grasp of services revenue, forecasting and utilisation
• A track record of successful, profitable delivery of complex software implementations
• A process-driven, detail-oriented approach, and openness to AI and new technology
• Commercial awareness, plus confident stakeholder management and communication
• A passion for coaching and developing people
• Desirable: NHS/public sector delivery, clinical safety, medical device or ISO experience; PRINCE2/MSP/PMP/APM

About Us

Harris Health Alliance is part of Harris Computer, a global provider of mission-critical software solutions and a subsidiary of Constellation Software Inc. (TSX: CSU), one of the world's largest software acquirers. We support healthcare organisations worldwide through innovative software that helps improve clinical and operational outcomes.

Benefits

Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.