Counselor

Horace Mann is seeking an experienced and compassionate Counselor to support members through ESI’s Employee Assistance Program (EAP). In this role, you will help individuals navigate behavioral health, substance use, relationship and work-life concerns through timely assessment, brief counseling and connections to appropriate care and resources.

You will provide telephone, virtual and, when assigned, in-person support while managing cases from initial intake through follow-up. You will also collaborate with providers, colleagues and client organizations to support member needs and continuity of care.

The ideal candidate brings sound clinical judgment, strong communication skills and a member-focused approach to helping individuals address challenges and take meaningful steps forward.

Key Responsibilities

Clinical Assessment & Counseling

• Conduct assessments and telephonic triage to identify member needs, evaluate concerns and determine appropriate support.
• Provide crisis support, coaching and brief solution-focused counseling through telephone, telehealth and, when assigned, in-person services.
• Make clinical determinations consistent with company risk policies and the best interests of the member.
• Apply knowledge of behavioral health conditions, levels of care and discharge-planning practices to guide care recommendations.

Case Management & Resource Coordination

• Manage cases from initial intake through completion, including timely follow-up and coordination of services.
• Connect members with appropriate network providers and financial, legal, personal assistance and work-life resources.
• Consult with service providers, coordinate referrals and complete session authorizations.
• Collaborate with colleagues and after-hours service providers to support case completion and continuity of care.

Client Consultation & Collaboration

• Consult with Human Resources professionals and supervisory personnel from client organizations regarding employee-related concerns.
• Partner with internal colleagues and external providers to address member needs while maintaining appropriate professional boundaries and confidentiality.

Documentation & Professional Standards

• Maintain timely, accurate and professional documentation within the case management system.
• Handle Protected Health Information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) requirements and company policies.
• Maintain current knowledge of industry practices, professional ethical standards and applicable licensure requirements.
• Perform other duties as assigned.

Required Qualifications

• Master’s degree in social work, psychology, counseling or another behavioral health-related field.
• At least five years of experience as an EAP counselor or in an equivalent behavioral health clinical role.
• Strong assessment, triage, crisis-support, research, referral and case management capabilities.
• Knowledge of behavioral health conditions, levels of care and discharge-planning practices.
• Understanding of HIPAA requirements and the appropriate handling of PHI.
• Intermediate proficiency with Microsoft Office and other Windows-based programs and applications.
• Strong communication, clinical judgment, organization and documentation skills.

Preferred Credentials

• Licensed mental health clinician, Certified Employee Assistance Professional (CEAP), certified Human Resources professional or another recognized industry credential in psychology, social work or counseling.
• An active, current and unrestricted professional license in the state of employment may be required for positions providing in-person counseling.

Salary Range: 

     $66,500.00 - $92,000.00 annually + bonus 

Salary is commensurate to experience, location, etc.