Customer Growth Associate





Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.





What this role is all about

As a Customer Growth Associate, you will drive client satisfaction, retention, and growth by managing relationships with our Tier 1 clients. You will work with large, well-known clients and be responsible for their business growth, account health, and day-to-day needs. You will join a supportive team that is one of the strongest Tier 1 squads, where people are happy to help each other. You will work closely with colleagues across many functions to deliver the best outcome for our clients.

What you'll do

• Build and maintain trusted relationships with your assigned Tier 1 clients through regular meetings, sharing Infobip's strategy and roadmap, and positioning Infobip against competitors.
• Act as the focal point for clients' business and technical expectations, including technical escalations, product adoption, and passing customer feedback and ideas to Product teams.
• Meet and exceed quarterly KPIs, with gross profit, margin % and cross-sells as the most important metrics, followed by NRR and Tier 2 to Tier 1 transitions.
• Work with CPaaS Registrations, Sales Acceleration, and Platform Operations to set up client accounts based on the agreed business scope, including account creation, route management, sender registration, and content filtering.
• Partner with Revenue Assurance to minimize health risks, including financial collections and netting.
• Analyze and forecast client traffic using internal tools (Qlik, SU), and act immediately to ensure ongoing growth, minimize losses, and maximize gross profit and revenue.
• Coordinate internal teams (Customer Success, Sales Engineers, Customer Support, Customer Analyst, Procurement) to fulfil client requirements on time, and keep all client activities and opportunities updated in Salesforce.

What makes you a strong fit

• 2-5 years of relevant experience.
• Strong people skills and the ability to develop client relationships.
• Understanding of technology and the ability to meet clients' technical expectations.
• Patience and ambition to grow over time in the role.
• Ability to coordinate and collaborate with different teams to serve the customer.
• Curiosity to continuously learn about our products, platforms, relevant markets, and how clients use our services.
• Team spirit and willingness to help mentor and onboard newcomers.



Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 



Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.