Director of Program Management

Job Summary 

The Director of Program Management, based out of our Fort Worth Texas headquarters, is an execution-focused leader responsible for driving publisher performance and growth across the Koddi Ads platform. This role leads a team of Program Analysts, with a core focus on delivering program excellence, scaling operational practices, and translating platform performance into compelling client outcomes. The ideal candidate is a strong team leader and operator who can manage complex publisher portfolios, develop their team's commercial and analytical capabilities, and serve as a senior point of escalation for more junior teammates.

This leader will own program delivery quality across their client portfolio, partnering closely with cross-functional stakeholders to surface insights, support upsell opportunities, and ensure consistent execution against client goals. Success in this role is measured by team performance, client outcomes, and the ability to build scalable processes that drive reliable results.

What You'll Do

• Own program delivery outcomes across a portfolio of Koddi Ads publishers, ensuring consistent execution, campaign performance, and client satisfaction.
• Lead and develop a team of Program Analysts, setting clear expectations, providing regular coaching, and supporting career growth and retention.
• Serve as a senior escalation point for complex client situations, guiding your team through resolution with a focus on accountability and outcomes.
• Build and reinforce operational processes that drive consistency, efficiency, and quality across program delivery.
• Partner with sales and cross-functional teams to support upsell opportunities, QBRs, and renewal conversations through performance-driven storytelling.
• Analyze campaign data and client insights to identify trends, surface risks, and develop recommendations that inform both team and client strategy.
• Collaborate with product, analytics, and marketing to represent client needs, provide structured feedback, and contribute to platform improvement.
• Champion adoption of new platform features, AI processes, tools, and internal initiatives across your team.
• Establish a team culture built on transparency, accountability, and continuous improvement.
• Contribute to hiring, onboarding, and team-building efforts as the organization scales.

What You'll Bring

• 7+ years of experience in program management, account management, or performance advertising, ideally within retail media, programmatic, or ad tech.
• Demonstrated success managing and developing IC teams with a strong emphasis on coaching, performance management, and professional development.
• Strong operational instincts — proven ability to build and scale delivery processes that improve consistency and team efficiency.
• Solid understanding of the campaign lifecycle, optimization tactics, and ad operations fundamentals.
• Ability to analyze campaign data, identify actionable insights, and translate performance trends into clear client narratives.
• Experience supporting commercial conversations, including upsells, renewals, and QBRs, in a client-facing capacity.
• Strong communicator with effective presentation skills and the ability to represent your team's work to senior internal and external stakeholders.
• Experienced in working cross-functionally and aligning diverse teams around shared goals and priorities.
• Comfortable navigating ambiguity and driving execution in a fast-paced, evolving environment.
• Proficient in Excel, Google Slides, and major advertising platforms (e.g., Google Ads, Meta Ads, DSPs).
• Experience using and learning the latest AI tools and capabilities to drive business outcomes.
• Willing to travel as needed.