Wilkes-Barre Guest Experience Director

Personal Qualifications:

• Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices. 
• Support LCBC’s mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.
• Be a leader who is:
• Focused: Work hard with urgency and intensity
• Collaborative: Bring others into your work, give and ask for feedback
• Growth-minded: Plan for growth and be ready for when God wants to move by pursuing personal, spiritual, and professional development
• Lead the way in LCBC’s values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.
• Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.

Primary Responsibilities:

• Set the pace for a world-class level of hospitality and customer service locally.
• Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly.
• Create excellent, inviting, and warm environments.
• Vision cast constantly.
• Assist with location-specific responsibilities as designed by the Campus Pastor.
• Administrative duties as assigned
• Lead and give oversight to the Attendee Onboarding Process
Lead and give oversight to Guest Experience Volunteer Teams:
• Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
• Office and Administration team
• Special Events teams
• Café and Retail

Required Skills:

Strong people and conflict resolution skills.
Strong oral and written communication skills.
Strong organizational and time management skills.
Strong computer skills with the ability to learn appropriate software skills.
Ability to maintain absolute confidentiality in handling office and volunteer matters.

Be a Good Steward of Time:

Hours per week include Weekend Gatherings 
Be a part of the local team and necessary meetings.
Attend Central Meetings, Guest Experience meetings, and others as scheduled.

Benefits We Offer:

Competitive medical, dental and vision coverage
Retirement plan contribution and employer match
Annual counseling benefit
Flexible schedules
Generous and immediate paid time-off
Casual dress
Quarterly professional and spiritual development days
Intentional investment in personal and professional development