Lease Administration Team Lead

Position Overview:

MRI Software Cape Town is seeking an experienced Lease Administration Team Lead to support the Lease Administration Manager and lead a team of Lease Administrators delivering high-quality lease administration services to commercial property clients.

This role is ideal for a senior lease administration professional who understands the full lease administration lifecycle, lease terminology, client requirements, and best practices within commercial property environments. The successful candidate will provide day-to-day leadership, coaching, quality oversight, and operational support to the team while ensuring client deliverables are completed accurately and on time.

The Team Lead will work closely with the Lease Administration Manager to support team development, identify training needs, improve processes, and drive operational excellence across the function.

This position operates during UK business hours (including daylight savings adjustments) and requires availability on South African public holidays.

Key Responsibilities:

Team Leadership & Development

• Lead and support a team of Lease Administrators.
• Conduct regular 1:1 meetings and performance discussions.
• Monitor team workloads and allocate work appropriately.
• Identify skills gaps and training opportunities within the team.
• Mentor and coach team members across varying experience levels.
• Support onboarding and ongoing development of new team members.
• Assist with performance management and employee development initiatives.
• Act as a senior escalation point for operational and lease-related queries.

Lease Administration Operations

• Provide subject matter expertise across lease administration processes and terminology.
• Review and sign off work completed by team members.
• Ensure lease abstraction, critical date management, rent reviews, reconciliations, and related lease administration activities are completed accurately.
• Assist the team with complex lease administration matters where required.
• Ensure compliance with client requirements, operational procedures, and quality standards.
• Support delivery across multiple client portfolios.

Client Management

• Participate in client meetings and provide operational support for client accounts.
• Build and maintain strong client relationships.
• Serve as a trusted point of contact for lease administration-related matters.
• Ensure client deliverables and service levels are consistently achieved.
• Support client onboarding and transition activities.

Projects & Continuous Improvement

• Support system implementations, client migrations, and process transition projects.
• Assist with documenting and improving processes and procedures.
• Identify opportunities to enhance efficiency, quality, and service delivery.
• Partner with leadership to build scalable team structures and operational frameworks.
• Track and report on team performance, training progress, and project milestones.

Administrative Responsibilities

• Maintain accurate operational tracking and reporting.
• Ensure team training records and development plans are kept up to date.
• Communicate team progress, risks, and escalations to leadership.
• Support with ad hoc operational and administrative duties as required.

Experience & Knowledge

Required

• 6+ years of Lease Administration experience.
• 4+ years of people management and team leadership experience.
• Strong understanding of commercial lease administration principles and terminology.
• Experience managing and developing teams of 5 or more employees.
• Experience working directly with clients and managing stakeholder relationships.
• Proven ability to coach, mentor, and upskill team members.
• Experience within commercial property, occupier, landlord, asset management, or property services environments.
• Strong Microsoft Excel and Microsoft Word skills.
• Demonstrated experience reviewing team deliverables and ensuring quality standards are maintained.

Preferred

• IFRS16 experience.
• Experience supporting system migrations, process transitions, or new client onboarding projects.
• Exposure to ProLease Enterprise, PMX, Qube, or similar lease administration platforms.
• Experience supporting international clients.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!