Consultant

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role

Summary:  As a member of the COO L & D Training Team, the Training Consultant will work collaboratively with team members to deliver training solutions to the assigned business unit.  Under general direction the Training Consultant will assist with defining learning solutions that support the functional requirements.  The Training Consultant role involves designing, developing, and delivering functional training solutions, analyzing solutions for continuous improvement and undertaking appropriate operational and administrative aspects of the training curriculum.  

Principal Responsibilities

• Work with management, business process consultants and/or subject matter experts to understand desired business outcomes and translate them into learning objectives. 
• Work with stakeholders to determine appropriate learning methodologies and functional training solutions. 
• Handle all types of analysis. 
• Develop project plans including the identification of subject matter experts where appropriate. 
• Design, develop, facilitate and deliver learning programs. 
• Evaluate training development programs for effectiveness and make recommendations for improvements. 
• Maintain an inventory of training development programs/tools and schedules, their use according to management priorities.  
• Deliver a work product that requires minimal revision. 
• Serve as a key subject matter expert in program design and may mentor more junior staff. 
• Acts as a product and marketing manager for training programs 
• Responsible for multiple projects of various complexities 
• Represent Market Operations L&D in various meetings. 

Area Specific Duties – Market Operations

• Design, develop and maintain a training curriculum for the Market Operations function which can be implemented and delivered regardless of geographic location. 
• Coordinate/deliver the new hire curriculum within the relevant geographic location. 
• Design and deliver both self paced and instructor led training for existing systems and new system roll-outs. 
• Ensure that COO learning and development interventions are aligned with the Business Unit and/or enterprise-wide needs. 
• Consult with Market Operations management to provide ongoing support on training needs and business unit initiatives. 
• Work collaboratively with other global training teams. Provide backup as necessary. 

Skills / Experience

• Has in-depth knowledge of Market Operations and the various domains within, and strong knowledge of the business unit and corporate strategy. Has strong project management capabilities.  Has excellent communication, marketing, relationship, facilitation and motivational skills.  Executes efficiently and effectively. 

For this position, we are looking for an individual that fits one of the two profiles below. Please note that a heavier weighting will be applied to a candidate with strong Market Operations knowledge:

Profile 1: An experienced operations professional willing to develop their consulting, writing and presenting skills. An experienced Market Operations/Securities Services professional who is looking to move into an L&D role

Key requirements include: 

• 3 to 5 years experience in Market Operations/Securities Services

• Recognised subject-matter expertise in Market Operations/Securities Services 

• Strong written and verbal communication skills, with the ability to explain complex concepts clearly 

• Demonstrated ability to influence and work effectively with stakeholders at all levels of the organisation 

• A proactive, self-starting approach combined with a strong team mindset 

Profile 2:  An experienced training professional willing to quickly learn all aspects of the Market Operations function

Requirements include:

• 3 to 5 years experience  in training, learning consulting, or curriculum development role, ideally within financial services or a regulated environment
• Proven ability to work effectively with senior leaders, subject-matter experts, and operational teams 
• A self-directed, collaborative working style 
• Strong strategic perspective, with a high level of accuracy and attention to detail 
• Demonstrated willingness and capability to quickly learn complex Market Operations/Securities Services processes and operating models 
• Willingness and ability to give and receive feedback 
• Can consult with business subject matter experts and translate SME knowledge into step by step training 

All candidates will be asked to present and submit a technical writing sample, either procedures or training documentation.

Eligibility - Internal Partners

• 24 Months as a Technical Coordinator /Associate Consultant to move as a consultant
• Movement within TL and Consultant Level will be 12 months

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees.  In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.