Senior Customer Success Partner

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

We are seeking a Senior Customer Success Partner to join our global Sabre Airline Tech team, where innovation knows no borders. This team serves as the dedicated advocate for airline clients, ensuring they gain maximum business value, adoption and performance from their technology investments. By connecting client needs with internal product, care and delivery experts, the team turns operational complexity into clear paths for client growth and satisfaction. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.

As a Senior Customer Success Partner, you will drive solution adoption, account health and client satisfaction across a portfolio of key airline accounts. You will navigate complex client landscapes, evaluate system interdependencies and advocate for client interests across Sabre teams to resolve high-priority issues quickly. This role requires sharp analytical skills, executive presence and the initiative to manage multiple client relationships independently.

What you'll do

• Partner with client leaders to drive solution adoption, demonstrate business value and ensure data integrity across the Sabre portfolio.
• Lead regular operational and business reviews with client stakeholders and regional Sabre leaders to track performance, communicate action plans and manage issue prioritization.
• Navigate internal product owners, project delivery leaders and Customer Care teams to address chronic trends, manage deployment risks and coordinate high-severity incident responses.
• Analyze client system landscapes, competitor products and home-grown solutions to design process flows and technical workflow improvements that support evolving client needs.
• Leverage CSP tools, analytics dashboards and automated scorecards to track operational trends, optimize communication channels and accelerate issue resolution.

What you'll bring

• 3 to 5 years of experience in account management, customer success or client relationship management within the airline or aviation technology sector, including direct experience with Sabre solutions.
• Proven track record of managing multiple client accounts, building long-term relationships and confidently engaging with manager, director and executive stakeholders.
• Strong analytical skills and problem-solving ability, with a demonstrated capacity to take initiative, work independently and operate effectively within team environments.
• Solid understanding of complex client IT landscapes, process flow mapping and technical interdependencies across industry platforms.
• Experience with e-commerce, web services and APIs is preferred.

Benefits that support you

We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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