Amazon Connect Fullstack Developer

Job Responsibilities:

• Design & Development
• Build and enhance Amazon Connect contact flows for calls and chat with Lambda, Lex, and third-party integrations.
• Develop backend services in Python or Node.js.
• Develop agent/customer interfaces in React (JavaScript).
• Integrate with AWS services (Lambda, API Gateway, Lex, DynamoDB, S3, IAM, CloudWatch, CloudFormation, Q in Connect, Kinesis, Secrets Manager, CloudFront).
• Contribute to IaC deployments using Terraform and GitLab CI/CD pipelines.
• Testing & Quality Engineering
• Create and execute manual test cases for Connect flows, APIs, and front-end applications.
• Perform integration testing across AWS services, Connect flows, and external systems (e.g., CRM).
• Track, document, and resolve issues while collaborating with development and DevOps teams.
• Ensure test coverage for security, scalability, and cost efficiency.
• Support & Maintenance
• Provide L2/L3 support for Amazon Connect flows, APIs, and integrated applications.
• Monitor logs, metrics, and alerts (CloudWatch, Kinesis, etc.) to ensure system stability and performance.
• Troubleshoot and resolve production issues in collaboration with engineering and operations teams.
• Document incidents, fixes, and best practices to improve knowledge sharing and reusability.
• Participate in on-call rotations or scheduled support activities as required.
 

Basic Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 3–6 years of professional experience in software development and testing.
• At least 2+ years of hands-on AWS experience delivering Amazon Connect solutions.
• Strong debugging, problem-solving, and collaboration skills.
• Ability to balance security, cost-effectiveness, and scalability in solution design.
• Experience providing production support or on-call responsibilities preferred
• Amazon Connect: Contact flow design, Lambda/API integrations, Lex, Q in Connect, Evaluations.
• AWS Cloud: Lambda, API Gateway, Lex, DynamoDB, S3, IAM, CloudWatch, CloudFormation, Q in Connect, Kinesis, Secrets Manager, CloudFront.
• Python: Backend services for Lambda.
• NodeJs: Backend services for Lambda.
• JavaScript (React): Front-end development + UI testing
• Manual Testing: Test design, execution, defect tracking, and
• automation basics.

Preferred Qualifications:

• Terraform: Infrastructure as Code for AWS.
• GitLab: Source control & CI/CD pipelines.
• Experience with CI-driven testing — integrating automated test execution into pipelines (e.g., GitLab CI/CD).
• Exposure to Contact Lens, Kinesis, Athena, or QuickSight for analytics.
• Familiarity with Salesforce/CRM integrations.
• Experience with API testing tools (Postman).