Customer Service Representative

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

The Role

• We are hiring Bilingual Customer Service Representatives (English/Spanish) to support our automotive dealership partners. Our Customer Interaction Center Representatives provide valuable solutions that increase dealership business, drive appointments, strengthen customer relationships, and support dealership growth.
• This is a blended inbound and outbound role, where representatives handle incoming customer inquiries as well as outbound customer and business-to-business calls.
• We are looking for upbeat, energetic individuals with excellent communication skills, a strong customer service mindset, and the ability to thrive in a fast-paced environment while delivering exceptional customer experiences in both English and Spanish.

What You’ll Do

• Serve as the first point of contact for customers calling their local dealerships.

• Handle a variety of customer questions, inquiries, and requests using dealership policies and procedures as a guide.

• Schedule, modify, cancel, confirm, and reschedule service appointments on behalf of automotive dealerships using dealership scheduling systems.

• Conduct outbound customer outreach to schedule appointments, re-engage customers, and support dealership retention initiatives.

• Make outbound business-to-business calls for dealership parts departments to identify opportunities and generate qualified leads.

• Transition seamlessly between inbound and outbound interactions throughout the day based on business needs.

• Effectively communicate with customers and dealership personnel in both English and Spanish while managing expectations and delivering a positive experience.

• Record customer information, appointment details, and call outcomes professionally and accurately.

• Conduct all customer and business interactions in an efficient, professional, and courteous manner.

• Build dealership loyalty and customer engagement through quality interactions and appointment-setting activities.

What You’ll Bring

• 6 months or more of call center experience preferred.

• Ability to communicate clearly and professionally with customers and business partners over the phone.

• Strong telephone etiquette and customer service skills.

• Type accurately and efficiently.

• Demonstrate active listening and problem-solving skills.

• Respond quickly and effectively during customer conversations.

• Ability to build rapport and engage customers during both inbound and outbound interactions.

• Confident making outbound calls and speaking with dealership personnel and customers.

• Appropriately manage difficult customer situations while maintaining professionalism.

• Ability to multitask between scheduling systems, CRM tools, call applications, and customer conversations.

• Comfortable working in a blended environment where call types may vary throughout the day.

We Offer

Great pay with benefits

Flexible schedules, perfect for students

Fixed schedules, no surprises of reduced hours

Global company with room for advancement

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.