Operations Specialist - Autodesk Partner Operations

Why Join TD SYNNEX?

At TD SYNNEX, we are a leading global distributor and solutions aggregator for the IT ecosystem. We empower our partners and customers through technology while creating an environment where our colleagues can grow, learn, and build rewarding careers.

Join a collaborative, international team where your contribution has a direct impact on partner success and business growth across the region.

About the Role

As an Operations Specialist, you will support the operational execution of the Autodesk business across the Western Balkans region. You will serve as the primary operational contact for Autodesk partners and internal stakeholders, ensuring accurate order processing, transaction management, incentive validation, and the smooth resolution of operational issues.

Working closely with Partner Managers, Finance, Customer Success teams, Autodesk operations teams, and partners, you will play a key role in delivering operational excellence and a best-in-class partner experience.

What You'll Do

• Process Autodesk orders accurately and in a timely manner.
• Support partner transaction requests related to subscriptions, renewals, and licensing.
• Monitor order status and coordinate resolution of operational issues throughout the transaction lifecycle.
• Validate incentive calculations and support rebate reconciliation activities.
• Review partner performance data and support incentive programme administration.
• Act as a trusted operational contact for Autodesk partners and provide guidance on processes, transactions, and documentation requirements.
  

What We're Looking For

• 3-5 years of experience in Operations, Sales Operations, Order Management, Finance Operations, Business Support, or Partner Support.
• Experience in a software, technology, or channel partner environment is an advantage.
• Strong attention to detail and commitment to data accuracy.
• Advanced Excel skills and confidence working with large datasets.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Fluent Serbian and English
  

What We Offer

• Up to 3 days per quarter trusted sick leave.
• Voluntary pension scheme.
• Medical insurance plan, including the option for family members.
• Additional vacation days (up to 4 extra days based on education and work experience).
• LEAP Employee Assistance Programme (EAP).
• IT equipment.
• Access to learning, development, and career growth opportunities.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!