Senior Field Service Engineer

Job Title

Senior Field Service Engineer

Job Description

Senior Field Service Engineer (PLC background)

Job purpose

• Deliver technical service to customers in the region
• Maintain and develop customer satisfaction by deliver solid result, professional attitude and continual improvement of system performance
• Lead local service team to execute service contracts

Scope

• Preventive maintenance and corrective maintenance
• Troubleshooting and problem solving
• Evaluation system performance and continual improvement

Qualification and abilities

In the position of senior field service engineer you’ll make an important contribution to the goal of achieving the highest possible customer satisfaction, focusing on the continuity of customers’ processes. That means you’ll need an enthusiastic and proactive attitude and a flexible working approach.

• University degree major in automation, control engineering or mechatronics with at least 5 years relevant customer service working experience
• Competence of Siemens PLC controls commissioning/troubleshooting
• With related automated material handling systems experience will be plus
• Reading, written and oral skills in English language

Responsibilities

You will be responsible for ensuring that the preventive maintenance of our material handling systems is carried out properly, as agreed in the maintenance contracts with customers. you’ll be responsible for solving them on your own initiative.

• Participant site installation, commissioning
• Carry out preventive and corrective maintenance on site
• The first service contact in local to response customer request
• Solve automation controls issues independently or by remote support
• Organize resource to resolve system issues keeping system operation
• Spare parts proposal to customer for make sure system operation normally
• Communicate with internal and customer to implement changes, e.g. retrofit, upgrade
• Lead small local service team and subcontractor to execute service contract
• Renew service contract year by year

List of key activities

• Project Installation and commissioning
• Execute service contract
• Advise and perform optimizations for systems
• Solve problems/incidents and peak season support
• The first service contact to response technical clarification
• Fault finding and diagnose for system hardware and control system
• Lead local service engineers and service subcontractor
• Preventive and corrective maintenance in automation control system

Additional info/ skills

• Good communication skill
• Result orientation
• Appropriate Conduct
• Customer-orientation and Service mindset
• Decisiveness
• Discipline
• Evaluating/Judgement
• Safety Awareness
• Self-confidence/ Independence
• Stress Resistance

Work pattern

Daytime including stand by, Nighttime if required

Differentiator

• Set priorities, distributes work, follow up progress and quality.
• Methodologically analysing and improving mindset
• Works systematically
• Improves own working methods
• Work under pressure  

資深現場服務工程師（PLC背景）

工作目的

• 為區域內客戶提供技術服務
• 通過提供專業服務及持續提升系統的效能，持續發展及提高客戶滿意度
• 帶領當地服務團隊執行服務合約 以及續簽年度服務合約

範圍

• 預防性維護與矯正性維護
• 故障排除與問題解決
• 系統效能持續改進，包含升級改造
• 促銷期現場技術支持

資格與能力

擔任資深現場服務工程師，您將為達成最高客戶滿意度的目標做出重要貢獻，專注於客戶價值的連續性。這表示你需要充滿熱情且積極的態度，以及彈性的工作方式。

• 大學學位主修自動化、控制工程或機電一體化，且至少有五年相關的客戶服務工作經驗
• 熟悉西門子（Siemens PLC），具備控制調試/故障排除的能力
• 有相關的自動化物料搬運系統經驗優先
• 英語閱讀、書寫及口語技能

職責

您將負責確保我們物料搬運系統的預防性維護依照與客戶的維護合約所訂定的妥善執行。你必須主動解決這些問題。

• 參與場地安裝與調試
• 現場進行預防性及矯正性維護
• 作爲服務聯絡人在當地回應客戶需求
• 解決自動化控制問題
• 組織資源以解決系統問題，確保系統正常運作
• 向客戶提交備件建議，以確保系統正常運作
• 與內部及客戶溝通以實施變更，例如改裝、升級
• 帶領本地服務團隊及分包商執行服務合約
• 逐年續約服務合約

主要活動列表

• 專案安裝與調試
• 執行服務合約
• 為系統提供建議與優化
• 解決問題/事件及促銷期現場技術支持
• 作爲當地服務聯絡人回應客戶技術澄清
• 系統硬體與控制系統的故障尋找與診斷
• 帶領當地服務工程師及服務分包商 執行服務合約
• 自動化控制系統中的預防性與修正性維護

額外資訊/技能

• 良好的溝通能力
• 結果導向
• 適當行為
• 以客戶為導向與服務理念
• 決定性
• 紀律
• 評估/判斷
• 安全意識
• 自信/獨立
• 抗壓能力

工作模式

白天，夜間緊急出勤如有需要，

差異化器

• 設定優先順序、分配工作、追蹤進度與品質。
• 方法論分析與改善心態
• 系統性地運作
• 改善自身工作方法
• 壓力下工作