Product Manager - B2B SaaS & AI

Responsibilities

• Drive products from customer problem identification through product decision-making to detailed specifications and prototypes.
• Collaborate closely with engineering, QA, and design teams to ensure successful product launches.
• Write highly detailed engineering-ready specifications that cover edge cases, failure states, data constraints, integrations, and acceptance criteria.
• Rapidly prototype using tools such as Figma, Claude, Lovable, or similar to visualize product features.
• Read and interpret API documentation and reason about data models, integrations, OAuth, webhooks, and system constraints.
• Conduct personal QA on delivered features and products to ensure they meet customer needs and quality standards.
• Engage directly with customers to gather feedback, handle challenges, and make informed prioritization decisions.
• Effectively push back on stakeholders, including founders and executives, with reasoned arguments to ensure product integrity and focus.
• Close open feedback loops aggressively instead of allowing them to languish in a backlog.
• Lead product initiatives in fast-moving startup environments, managing meaningful product areas with limited resources.
• Explore opportunities for product improvement based on customer behavior, adoption rates, revenue, retention, and efficiency metrics.

Requirements

• 3–8 years of hands-on product management experience in B2B SaaS, AI, or related fields.
• Demonstrated ability to ship products from inception to market, with a focus on measurable outcomes.
• Proficiency in writing detailed specifications and QA processes.
• Experience with prototyping tools like Figma, Claude, or similar.
• Technical fluency in reading API documentation and understanding system integrations.
• Strong communication skills to articulate product vision and engage with cross-functional teams.
• Ability to manage customer relationships and feedback effectively.
• Experience in fast-paced startups, particularly in roles with ownership of product areas.
• Familiarity with AI agents, healthcare software, EHR/PMS/RCM, and related technologies is a strong plus.
• Exceptional prioritization and decision-making skills in product development contexts.
• Ability to handle messy customer feedback and turn it into actionable insights.

Nice to Have

• Experience in AI and LLM product development.
• Familiarity with scheduling, voice/telephony, and desktop/mobile products.
• Prior experience in roles that required significant problem-solving and analytical skills.
• Knowledge of customer success metrics and how to influence them.
• Experience working with integrations and third-party tools.

Benefits

• Opportunity to work on cutting-edge products in a dynamic environment.
• Remote work flexibility, allowing you to work from anywhere.
• Professional development opportunities to enhance your skills and career growth.
• A collaborative and inclusive company culture that values innovation and creativity.
• Competitive salary and benefits package.
• Access to the latest tools and technologies to support your work.
• Engaging team environment with supportive leadership.