Vice President Property Management (Operations)

Responsibilities:

Provide executive oversight of daily operations across the portfolio, ensuring assets are maintained to the highest standards of quality and compliance
Establish and enforce operational policies, procedures, and service standards across the portfolio
Monitor and manage key performance indicators including occupancy rates, NOI, expense ratios, lease renewal rates, and capital project completion
Review property inspection findings and operational audits; approve corrective action plans where needed
Partner with ownership on capital expenditure planning, value-add initiatives, and annual business plans for each asset
Oversee leasing, renewals, rent collection, and resident relations across all residential communities
Guide marketing and leasing strategies to sustain strong occupancy and revenue growth
Ensure compliance with all applicable fair housing laws, local landlord-tenant regulations, and company policy
Drive the performance, training, and development of property-level staff, including on-site managers, leasing consultants, and maintenance technicians
Review resident satisfaction metrics; guide programs to improve retention and community quality
Oversee landlord-tenant relationships, lease administration, CAM reconciliations, and tenant improvement projects for commercial tenants
Coordinate with legal counsel on lease negotiations, estoppels, SNDAs, and default proceedings
Ensure timely and accurate billing, collections, and reporting to owners for commercial assets
Provide approval oversight of vendor contracts and service agreements for commercial properties
Identify and execute value-enhancement strategies such as lease-up initiatives, repositioning, or operational efficiencies
Lead the enterprise-wide implementation of a new property management software platform, serving as internal project lead alongside the CFO
Collaborate cross-functionally with IT, accounting, and operations teams to define scope, timelines, and deliverables, and oversee migration of tenant, lease, vendor, and financial data
Direct staff training and post-go-live support to ensure a smooth transition and strong platform adoption across the organization
Oversee annual operating budgets, monthly variance analysis, and financial reporting across all properties
Approve property-level invoices, purchase orders, and disbursements within established authority limits
Serve as the primary operating partner to the finance organization, ensuring property-level performance and reporting consistently meet company standards and timelines
Communicate with ownership on monthly, quarterly, and annual reporting packages, and partner with accounting on month-end close and year-end reconciliations
Lead, coach, and develop property management teams, fostering a culture of accountability and continuous improvement
Manage staffing levels, succession planning, and compensation strategy in alignment with company growth objectives
Support leadership in evaluating and onboarding new management assignments, and represent the company with prospective clients, lenders, brokers, and community stakeholders
Contribute to management proposals, fee structures, and service agreements to support new business growth

Qualifications:

Bachelor's degree in Real Estate, Business Administration, Finance, or a related field required; advanced degree (MBA or MS in Real Estate) preferred
Professional designations such as CPM®, RPA®, or CCIM a strong plus
8–10 years of progressive property management experience, including 3–5 years in a senior or director-level leadership role
Demonstrated experience managing both multifamily residential and commercial (office and/or industrial) assets simultaneously
Hands-on experience with enterprise property management platforms required; Yardi Voyager expertise required
Experience leading or participating in a major software migration (MRI, Yardi, RealPage, or equivalent) highly desirable

Skills & Competencies:

Exceptional leadership presence with the ability to inspire, align, and hold a team accountable
Strong financial acumen; ability to read, analyze, and act on property-level financial statements
In-depth knowledge of landlord-tenant law, Fair Housing regulations, ADA compliance, and commercial lease structures
Proven project and change management skills; ability to manage multiple priorities in a fast-paced, growing organization
Proficiency in Yardi Voyager (or similar platform); advanced Microsoft Excel and reporting skills
Excellent communication skills — written, verbal, and presentation — for interactions with ownership and external stakeholders
Entrepreneurial mindset; comfortable with ambiguity and energized by building systems and processes from the ground up

Salary:

• $175,000 - $235,000 base plus bonus incentives