Account Manager

About the Role

Own and grow a portfolio of B2B SaaS customers using AI-powered phone assistants. You will partner with Customer Success, Product, and Marketing to increase product adoption, identify expansion opportunities, and support long-term customer value.

What You'll Do

• Manage customer accounts throughout their lifecycle and serve as their primary point of contact.

• Run regular account reviews, discovery conversations, and product demonstrations to identify customer needs and expansion opportunities.

• Analyze usage and explain how AI can automate processes and deliver measurable impact.

• Own renewals and expansion revenue, including upgrades and add-ons, against monthly and quarterly targets.

• Support onboarding and ongoing adoption to strengthen retention and customer outcomes.

• Maintain accurate CRM records, forecasts, and pipeline, and share structured customer feedback with internal teams.

• Coordinate account plans and handovers with Customer Success, Product, and Marketing.

• Help develop account management and expansion practices as the business grows.

What We're Looking For

• At least one year of experience in B2B SaaS sales, account management, or customer success.

• Experience driving upsells, renewals, or expansion revenue within existing accounts.

• Strong product and technical understanding, with an interest in AI and machine learning.

• Native-level German fluency for customer calls, reviews, and demonstrations.

• A structured, customer-focused approach and a sense of ownership; startup or scale-up experience is a plus.

Compensation & Benefits

On-target earnings are €65,000 to €95,000, including fixed salary and uncapped commission. Visa sponsorship is not available.

Location

On-site in Vienna, Austria, with hybrid work possible.